Returns & Exchanges
At QCY Official Store, we stand behind our audio technology and offer a 30-day satisfaction guarantee for all authentic QCY earbuds and accessories. If you are not completely satisfied with your purchase, you can initiate a return for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Package Your Device
Place the product in its original packaging including all ear tips, charging cables, and manuals to ensure a valid return.
Ship to QCY
Affix the provided shipping label and drop off your package at any authorized courier location for secure transit to our inspection center.
Quality Inspection & Refund
Once our technicians verify the device condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing