Frequently Asked Questions
Everything you need to know about your QCY audio experience.
Are QCY earbuds compatible with both iOS and Android?
Yes, all QCY Bluetooth earbuds are compatible with any Bluetooth-enabled device, including iOS, Android, and Windows systems. For advanced customization, you can download the QCY App on both platforms.
How long does shipping take for my order?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping takes between 7 to 15 business days. Tracking information will be sent to your email once the package is dispatched.
What is the warranty policy for QCY electronics?
We offer a 12-month limited warranty on all hardware products. This covers manufacturing defects but does not include damage caused by misuse, water damage (beyond rated IPX levels), or unauthorized repairs.
What payment methods do you accept?
The QCY Official Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How do I return a product if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition within 30 days of delivery for a full refund.
How can I verify that my QCY product is authentic?
Every genuine QCY product comes with a security scratch code on the packaging. You can enter this code on our official website's verification page to confirm its authenticity.